Why periodic work fails in managed buildings
Routine nightly cleaning needs little more than access to the floor. Periodic work is different because it involves equipment that has to arrive, be moved vertically and be removed again. In a managed building each of those steps is controlled by someone other than the tenant, and each has a queue. A task that is genuinely a two-hour job can consume an evening in logistics alone.
The consequence is that periodic items get deferred quietly. A carpet extraction due in March happens in June, a floor treatment slips a quarter, and eventually the periodic schedule exists only on paper. The fix is not more supervision of the crew. It is booking the access at the same time the work is scheduled, and treating a failed booking as an exception to be recorded. Recording a failed booking as an exception, in the same way as a missed task, is what keeps the periodic programme honest over a full year.
